Privacy policy

1. Data protection at a glance

Tanzania Unique Adventures GmbH (« We« ) is the data controller, responsible for the collection and processing of your personal data in connection with its activities. Our mission is to provide our customers with a comprehensive range of travel services.

In this privacy policy, we explain how we process your personal data and how you can control and manage them. Our data processing may be covered also by other data protection notices, such as those contained in the General Terms and Conditions in particular or may arise from the circumstances or be regulated by law.

This privacy policy complies with the requirements of Swiss data protection law and – if and insofar as applicable – the General Data Protection Regulation (GDPR) of the European Union.

1. Are you affected by this notice?

This privacy policy applies to you if you:

• are one of our customers or have a contractual relationship with us;
• are a fellow traveller of one of our customers;
• are interested in our products or services and therefore provide us with your personal data (e.g. in an agency, on our websites and apps or at events) so that we can contact you.

If you provide us with the personal data of other people, please ensure that you inform them about the disclosure of their personal data and ask them to read this privacy policy. We will ensure that we do the same whenever possible (e.g. if we have the contact details of the person concerned).

2. How can you control our processing of your personal data?

You have rights that allow you to effectively control your personal data and the way in which we process them. We explain your rights in relation to your personal data below.

If you wish to exercise the rights listed below, please submit a request by email to info@tanzania-unique-adventures.com or by post to the following address: Buchenrain 2, 4106 Therwil (BL), Switzerland.

If you have any questions about the use of your personal data in the context of this privacy policy, please send them to the following address: info@tanzania-unique-adventures.com.

2.1 You can request information about your personal data
If you request information about your personal data, we will provide you with a copy of the personal data you have requested as well as information about its processing. Your right to information may be restricted in the cases provided for by law.

2.2 You can request the rectification of your personal data
If you believe that your personal data are incorrect or incomplete, you may request that your personal data be amended or completed accordingly. In some cases, the submission of supporting documents may be required.

2.3 You can request the deletion of your personal data
If you wish, you can request the deletion of your personal data to the extent permitted by law.

2.4 You can object to the processing of your personal data on the basis of legitimate interests
If you do not consent to processing based on a legitimate interest, you can object to this on grounds relating to your particular situation. In this case, please inform us in detail about the relevant processing and the reasons for your objection. We will stop processing your personal data unless there are compelling legitimate grounds for doing so or the processing serves the establishment, exercise or defence of legal claims.

2.5 You can object to the processing of your personal data for the purpose of direct marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. This also applies to profiling insofar as it is associated with such direct advertising.

2.6 You can request the restriction of the processing of your personal data
If you dispute the accuracy of the personal data we use or object to the processing of your personal data, we will review or revise your request. You may request that we restrict the processing of your personal data while we review your request.

2.7 You have rights against an automated individual decision
In principle, you have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. However, we may automate such a decision if it is necessary for the conclusion or fulfilment of a contract with us, if it is permitted by law or if you have given your consent. In any case, you have the right to contest the decision, to express your point of view and to request the intervention of a competent person to review the decision.

2.8 You can withdraw your consent
In cases where processing is based on your consent, you may withdraw this consent at any time.

2.9 You can request the portability of part of your personal data
You may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format. If technically feasible, you may request that we transfer this copy to a third party.

2.10 Complaint to the Federal Data Protection and Information Commissioner
In addition to the rights mentioned above, you may lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.

3. For what purpose and on what legal basis do we use your personal data?

3.1 Contract fulfilment and legitimate interest

In this section, we explain the purpose for which we process your personal data and the legal basis for doing so. First and foremost, we use your personal data to fulfil a contract to which you are a party or to carry out pre-contractual measures at your request. However, we may also process your personal data in order to fulfil our legitimate interest or that of third parties.

In particular, your personal data will be processed if this is necessary for the conclusion or fulfilment of a contract in order to:

• enter into a (travel) contract with you. We may process personal data in order to register you as a new customer, conclude a contract and fulfil this contract with you;
• provide you with products and services that you have purchased under the relevant contract;
• carry out billing, invoicing and debt collection;
• provide you with services in connection with the preparation and realisation of a trip;
• for insurance purposes;
• provide counselling services;
• be able to provide assistance in the event of difficulties during the trip;
• provide you with access to our digital platforms. We may process personal data when you use our digital platforms for various purposes (e.g. to manage your personal information or to access travel information);
• provide access to our premises and facilities. We may process personal data when you visit our premises in order to carry out appropriate access and security checks;
• communicate with you. We may process personal data if you wish to contact us, if you ask us for information about our company or our services or if the contract needs to be updated;
• respond to your inquiries and support you;
• manage the cancellation of your contract.

When we base a processing activity on a legitimate interest, we will balance that interest against your interests of fundamental rights and freedoms to ensure that they are proportionate. As part of our business activities as a travel provider, we also use your personal data to:

• further develop our products and services;
• improve cyber security, manage our platforms and websites and ensure business continuity;
• Implement the introduction of IT solutions;
• carry out maintenance of IT systems during operation;
• improve the automation and efficiency of our operations and customer services (e.g. automatically filling complaints, tracking your requests and improving your satisfaction based on personal data collected during our interactions with you, e.g. phone records, emails or chats)
• enable the assertion of legal claims and defence in connection with legal disputes and official proceedings;
• organize competitions, promotions and conduct opinion polls and customer satisfaction

3.2 Advertising and marketing

If you are a customer and unless you object, we may send you offers for our products and services. We will ensure that these commercial offers relate to products or services that are relevant to your needs and complement the offers you have already used. You can object to this at any time.

3.3 Consent

For certain processing of personal data, we will inform you specifically and ask for your consent. You can of course withdraw your consent at any time.

In particular, we will ask for your consent for:

• the transfer of particularly sensitive personal data to third parties;
• tailoring our offers and products or services on the basis of a complex profile in order to predict your needs and behaviour;
• any electronic offers for products and services that are not similar to those you have purchased or for products and services from our trusted partners.

If necessary, we may ask you for further consent to process your personal data, but this will not affect any data processing that has already taken place.

4. What types of personal data do we collect?

We collect and use your personal data, i.e. any information that identifies you or makes it possible to identify you.

Depending on the type of product or service we offer you and the interactions we have with you, we collect different types of personal data about you:

• contact information (private or professional), postal address, email address, telephone number;
• personal details, e.g. gender, birthday and age, marital status, nationality, passport details, etc.
• lifestyle, e.g. hobbies and interests, travelling;
• travel details, such as travel dates, itinerary/destination, airline, hotel, price, customer preferences, information about your fellow travellers, frequent flyer programmes, etc;
• health data, e.g. information about health-related special needs or illnesses and accidents while travelling;
• financial data, e.g. payment information, credit card number, account details;
• data about your habits and preferences in relation to the use of our products and services (e.g. food preferences);
• data from our interactions with you, e.g. your comments, suggestions, needs collected during our exchanges with you in person at our locations and during telephone communication (call note or call recording), communication by email, chat, chatbot, exchanges on our social media and any complaints you may have. Your connection and tracking data (e.g. collected via cookies for non-advertising or analytical purposes on our websites), online services, other applications;
• data about your devices (mobile phone, computer, tablet, etc.), such as IP address, technical data and unique identifiers;
• personalized login data or security features used to connect you to our website and apps.

5. From whom do we collect personal data?

As a rule, we collect personal data directly from you. However, we may also collect it from other sources. Sometimes we collect data from public sources:

• publications/databases provided by official authorities or third parties (e.g. the Swiss Official Gazette of Commerce or the Commercial Register);
• websites/social media presences of legal entities or corporate clients that contain information that you have disclosed (e.g. your own website or social media presence);
• public information, e.g. information from the media.

We also collect personal data from third parties:

• from our customers (e.g. as fellow travellers);
• from our business partners (e.g. tour operators, service providers abroad);
• from third parties such as credit reference agencies and fraud prevention agencies;
• from address research service providers who are themselves responsible for ensuring that they collect the relevant information in a lawful manner.

6. Whom do we share your personal data with and why?

In order to fulfil some of the purposes described in this privacy policy, in particular the performance of a trip, we may share your personal data with others. This may include the following:

• our service providers in the country of travel (e.g. agencies, tour guides, hotel reservations, transfer and excursion services), transport service providers (airline, train, car hire, etc.) and accommodation providers (hotel, hostels, etc.);
• processors who provide services on our behalf (e.g. IT services, logistics, printing services, telecommunications, debt collection, consulting and sales and marketing);
• certain regulated professions such as lawyers, notaries or auditors, if this is necessary in certain circumstances (legal disputes, auditing, etc.) and to our insurers;
• partners to conduct advertising, market and opinion research;
• partners to assist in the investigation of criminal offences (e.g. fraud), assertion, exercise or defence of legal claims;
• authorities and official bodies (e.g. tax authorities, embassies of the destination country) in the event of a legal or official obligation (e.g. retention obligations, obtaining visas, obtaining entry requirements).

7. International transfer of personal data

In the case of international transfers from Switzerland and the European Economic Area (EEA) to a non-EEA country (third country), your personal data may be transferred across borders. In particular, you must expect your data to be transferred to the countries you are travelling to, but also to countries in Europe, the USA and worldwide, where the service providers and service providers we use are located. If the FDPIC or the European Commission has recognized that a third country offers an adequate level of data protection, your personal data may be transferred on this basis.

For transfers to a third country whose level of protection has not been recognized as adequate by the FDPIC and the European Commission, we will either rely on a derogation applicable to the situation (e.g. if the transfer is necessary for the performance of our contract with you) or apply one of the following appropriate safeguards to ensure the protection of your personal data:

• standard contractual clauses approved by the FDPIC and the European Commission;
• binding internal data protection rules.

To obtain a copy of these guarantees or to obtain information where to obtain them, you may submit a written request in accordance with section 2.

8. How long do we keep your personal data?

We will retain your personal data for as long as necessary to fulfil our contractual obligations and to comply with applicable laws and regulations, or for such other period as is necessary for our legitimate business interests, such as proper record keeping and responding to legal claims or regulatory requests.

9. Data security

We use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties (e.g. encryption of data transmission, access controls, etc.). Our security measures are continuously improved in line with technological developments.

We take appropriate precautions to protect your data. The transmission of information via the internet and other electronic devices always involves certain security risks and we cannot guarantee the security of information transmitted in this way.

10. How can you follow the development of this privacy policy?

In a world where technology is constantly evolving, we regularly review this privacy policy and update it as necessary.

The latest version published on our website applies. We recommend that you consult the latest version of this document online. We will inform you of any changes via our website or via our usual communication channels.

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Analysis tools and tools from third-party providers

When you visit our website, your surfing behavior may be statistically evaluated. This is primarily done using cookies and analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy. You can object to this analysis. We will inform you about the objection options in this privacy policy.

2. general notes and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is:
TANSANIA UNIQUE ADVENTURES ®
Mayra Markies
Buchenrain 2
4106 Therwil
Schweiz

Telefon: +41-076-20 24 29 1
E-Mail: info@tua.ch

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. All you need to do is send us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from « http:// » to « https:// » and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

Objection to advertising emails

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of the website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

3. data collection on our website

Cookies

COOKIE POLICY

Tanzania Unique Adventures GmbH (« We ») would like to offer you the best possible service and at the same time maintain the trust you place in us.
In this context, we pay attention to the protection of your data when you use one of our services. For this reason, it is important to us to provide you with clear information about the way in which we use and store cookies on our website and/or mobile applications on your computer/smartphone.

What is a cookie?
Cookies are small text, image or software files that are placed and stored on your computer, smartphone or other devices used to access the internet when you visit our website and/or use our application. The term « cookie » used in this policy is to be understood broadly and may also refer to alternative technologies used to store information on your device (e.g. Flash cookies, fingerprinting, invisible pixels, HTML5 local storage, tokens, etc.), depending on the device you are using.

Cookies perform a number of useful functions, such as to:

• authenticate and identify you on our website and/or application in order to provide you with the services you have requested;
• enhance the security of the website and/or application, including preventing fraudulent use of login credentials and protecting user data from unauthorized access;
• send you personalized advertising, in particular based on your browsing behaviour and online preferences;
• store information that you have provided to us (e.g. to automatically fill in forms with information that you have previously provided to us so that you can log in more quickly);
• keep track of your preferences and settings when using our website and/or application (e.g. language, time zone, etc.);
• monitor your use of our website and/or application for the purpose of improvement.

Which information can a cookie contain?
The information stored by the cookies on your device may relate to the following, depending on the storage period:

• the websites you have visited on that device;
• the adverts you have clicked on;
• the type of browser you are using;
• your IP address;
• and any other information you have provided on our website and/or in our application.

Cookies may contain personal data. If we use cookies that collect your personal data, such collection will be in accordance with our privacy policy.

Which cookies do we use?
Some cookies may be categorized as necessary and are stored in your browser as they are essential for the functioning of basic website functionalities. We also use third-party cookies that help us analyse and understand how you use this website. These cookies are stored in your browser only with your consent. You also have the option to opt-out of these cookies. If you change your mind about the preferences you have expressed regarding cookies, you can update your choices at any time by following the cookie settings. Further details can be found in our cookie settings.

It should also be noted that by not accepting certain cookies, you may prevent us from optimizing your experience on our website and/or application and some parts of it may therefore not function optimally.

By default, we store your cookie settings on a device for a maximum of 6o days.

Cookie list
A cookie is a small piece of data (text file) that your browser stores on your device at the instruction of a website you visit in order to « remember » information about you, such as your language settings or login information. These cookies are set by us and are known as first-party cookies. We also use third-party cookies, which come from a different domain to the website you are visiting. We use these cookies to support our advertising and marketing activities. In particular, we use cookies and other tracking technologies for the following purposes:

Necessary cookies:
Necessary cookies enable basic functions and are required for the proper functioning of the website.

Marketing cookies:
These cookies help us to analyse connections to and from partners and campaigns on our website.

Statistical cookies:
Statistical cookies collect anonymous information that helps us to understand how our visitors use our website.

You can change your cookie settings here at any time:

Cookie settings

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

Combining this data with other data sources is not done.
The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your consent.
The processing of the data entered into the contact form is thus exclusively based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal communication by e-mail to us is sufficient for this purpose. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after completion of processing your request). Mandatory legal provisions – in particular retention periods – remain unaffected.

4. Social Media

Sharing Content via Plugins (Facebook, Google+1, Twitter & Co.)

The content on our pages can be shared in a data protection-compliant manner on social networks such as Facebook, Twitter, or Google+. This page uses the eRecht24 Safe Sharing Tool for this purpose. This tool only establishes direct contact between the networks and users when the user actively clicks on one of these buttons.
This tool does not automatically transfer user data to the operators of these platforms. If the user is logged into one of the social networks, an information window appears when using the social buttons of Facebook, Google+1, Twitter & Co., in which the user can confirm the text before sending.

Our users can share the content of this page on social networks in a data protection-compliant manner without creating complete surfing profiles by the operators of the networks.

Facebook Plugins (Like & Share Button)

Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the « Like » button on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/. When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook « Like » button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook’s privacy policy at: https://www.facebook.com/policy.php. If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.

Twitter Plugin

Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the « Re-Tweet » function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transferred to Twitter in the process. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. Further information on this can be found in Twitter’s privacy policy at: https://twitter.com/privacy. You can change your privacy settings on Twitter in the account settings at https://twitter.com/account/settings.

5. Analysis Tools and Advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called « cookies ». These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

IP Anonymization

We have activated the IP anonymization function on this website. This will cause your IP address to be shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Browser Plugin

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to Data Collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics. For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Contract Data Processing

We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Maps

This website uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in.